Question 1

How do I book a space?

Accepted Answer

Browse spaces from Discover, pick a date and one or more hourly slots, then continue to checkout to confirm.

Question 2

Can I modify or cancel a booking?

Accepted Answer

Yes — open the booking from your dashboard. Cancellation eligibility depends on the host's policy and how close you are to the start time.

Question 3

What happens if the host cancels?

Accepted Answer

You'll get a full refund automatically and a notification. We'll also help you find a similar space when possible.

Question 4

Can I book multiple consecutive hours?

Accepted Answer

Absolutely. Select all the hour slots you need on the space page — the price updates live.

Question 5

Which payment methods are supported?

Accepted Answer

Visa, Mastercard, Mada, and Apple Pay. Some hosts also accept cash on arrival.

Question 6

When am I charged?

Accepted Answer

You're charged the moment your booking is confirmed at checkout. You'll receive a receipt via email.

Question 7

Why was I charged a service fee or VAT?

Accepted Answer

Service fees cover platform support and secure payments. VAT is applied based on your local tax rules.

Question 8

How do refunds work?

Accepted Answer

Approved refunds are returned to your original payment method within 5–10 business days.

Question 9

How do I reset my password?

Accepted Answer

Go to Sign in → Forgot password, enter your email and we'll send you a secure reset link.

Question 10

How do I update my profile?

Accepted Answer

Open your dashboard, click Profile → Edit, and save your changes.

Question 11

Can I delete my account?

Accepted Answer

Yes — contact support and we'll remove your account and personal data within 30 days.

Question 12

Can I book a space long-term?

Accepted Answer

Yes. Many hosts offer subscriptions, monthly or annual. Look for the “Subscription available” badge on a listing, or filter by booking type on the Discover page.

Question 13

When do hosts get paid?

Accepted Answer

Payouts are released after each completed booking and reach your bank within 3 working days.

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